Our Philosophy
BOS believes that we cannot be all things to all people. As a result, we
focus on large clients with complex plans that need both flexibility and sophistication. We
know our best opportunity for growth comes from highly satisfied clients. As a privately-held
company, we have no requirements to grow at any arbitrary rate or achieve pre-defined profit
metrics. Therefore, BOS is unique in our pricing model. We propose only all-inclusive pricing
to limit out-of-scope fees that are common in the industry. Most of our clients have never
experienced an out-of-scope fee, despite having been a client for four or five years.
BOS believes that benefits administration is highly complex, with nuances and
compliance issues not always fully recognized by individuals without benefits administration
experience. As a result, our teams are staffed with trained benefit professionals, not
clerical staff. Most of our service staff have four-year college degrees. We have actuaries
to perform pension calculations and experienced benefit consultants to assist with
complex benefit regulatory or compliance issues. We conduct open enrollments and on-going
administration utilizing a variety of methods, including web, IVR, paper or any combination
that best serves the client's needs. We maintain paper files or store electronically, as
requested. Our philosophy is to serve our clients to their specifications, rather than to
established policies and procedures.
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