Technology

BOS has proportionally one of the largest IT staffs in the industry. Our systems are more sophisticated and user friendly than our larger competitors. Most of our systems are built and maintained in-house. This gives us complete control over quality, upgrades and client requests. Our large IT "footprint" allows us to fulfill client requests in a fraction of the time common in the industry.

Web Services
BOS has a flexible and extendable web application for benefit administration. We also build custom participant websites for each client. In some cases, current outsourced clients request that we replicate their existing website to minimize participant confusion. In other cases, we design totally new websites for the client.

Websites may be used for a variety of purposes, including participant self service, open enrollment, pension estimates, service inquiries, etc. Web enrollment systems calculate E of I requirements and base selections on group, zip code, age, dependent status or other criteria established by the client's plan rules. Other web features may include health care selection modeling, FSA election modeling, dependent eligibility verification, etc.

IVR Services
BOS has an IVR system that is fully integrated with our web system. This allows participants to access enrollment and service needs through either system. Elections made on one system are immediately updated on the other system, eliminating the possibility of overlapping enrollment data.

Vendor Feeds
BOS currently feeds or receives feeds from almost 100 different vendors. In addition to insurance carriers, BOS communicates with payroll and HR systems such as PeopleSoft, ADP, Ceridian, Lawson, and others. Files are typically PGP encrypted and transferred via secure FTP. We support fixed width, delimited and 834 layouts. Status and exception reports are generated for each feed and emailed to the appropriate personnel. BOS has also implemented Single Sign On (SSO) and other SOAP transactions with vendors who require instantaneous information.

Reporting
BOS offers its clients a variety of reporting options. Reports can be downloaded by the client at any time. Custom reports can be configured to the client's requirements at no additional cost. Reports are generated in Excel, CSV or PDF format. Ad-hoc reports are typically produced within three business days if not sooner.

Tools
BOS uses the most current and sophisticated tools to develop its software applications. Applications are built on top of Oracle databases and include the use of Java, Struts, Hibernate, Drools, and AJAX. Development tools include MyEclipse, BIRT, Ant, Toad, Softerra LDAP Administrator and Visio. Tomcat powers web applications. Security, accuracy and agility are hallmarks of our success.